IVR GURU - Track Agent Performance with Included Features
Change your operators into a relentless deals group with inbound capacities on the CallTools.com stage. Utilize an inbound guest ID to guide calls to your business group and streamline your client encounter. Settings enable you to circulate calls equitably through specialists, guaranteeing a live answer or opportunity to leave a message for each client. Call Logs Information for each inbound call received is stored in your call log. Real Time Reporting Stay in control of your outbound and inbound call center with the help of Real Time Reporting. Live Agent Monitoring Listen in on live agent calls, without their knowledge, to monitor performance. Call Recordings Call recordings help train new agents in what to do and what not to do, and hold current agents accountable for their phone conduct. Call for more info IVR GURU Mob:- 9015350505 http://www.ivrguru.com